If you make your wine on-site with us and you are not 100% happy, we will make you another batch of similar value, or we will refund your money. We simply ask you do two things:

1. Let the wine age at least one month in the bottles before bringing it in.
2. Bring in a sample (a bottle or similar) for analysis to the store.

If you would like to take advantage of our Quality Guarantee, we ask that you contact us within 6 months of bottling the wine.

We reserve the right to ask for the wine back. With this in mind we ask that you have at least 20 bottles of the original 30 (wine) if you would like a replacement batch. We will also replace your bottles, corks and labels (if applicable).

We are sorry, but we cannot replace wine that has been discarded before you contact us.

Even if you make your wine at home, we will honour our 100% guarantee. If you are not 100% happy with your wine, we will replace your kit with one of similar value, or we will refund your money. We simply ask you do four things:

1. Save the code numbers on the top of the box. (They peel off).
2. Follow the instructions.
3. Let the wine age at least one month in the bottles before shipping it in.
4. Ship in a sample (a bottle or similar) for analysis to the store.

If you would like to take advantage of our Quality Guarantee, we ask that you contact us within 6 months of bottling the wine.

We reserve the right to ask for the wine back. With this in mind we ask that you have at least 20 bottles of the original 30 (wine) if you would like a replacement batch. We will also replace your bottles, corks and labels (if applicable).

We are sorry, but we cannot replace wine that has been discarded before you contact us.